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This agreement
These Terms of Use (the “Terms”) form a binding agreement between you and Numinous Lab (“we”, “us”, “our”) covering the recall mobile application, the study content it provides, and the recall Pro subscription (together, “recall”). By downloading, installing or using recall, you accept these Terms. If you do not accept them, do not use recall.
Our Privacy Policy explains how we handle information and forms part of this agreement.
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Who may use recall
You must be at least 13 years old to use recall, and old enough in your country to enter into a binding contract — or else have the consent of a parent or guardian who accepts these Terms on your behalf. If you use recall on behalf of an institution, you confirm you are authorised to accept these Terms for it.
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Your licence to use recall
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use recall on devices you own or control, for your own study. This licence is limited to the features your subscription status gives you access to, and lasts while these Terms are in force.
recall, its design, its source code, its trade marks and the study content we publish remain our property or that of our licensors. Nothing in these Terms transfers any of that to you.
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Your account
recall works for local study without an account. If you create one, you agree to give an email address you control, to keep access to that inbox secure — sign-in is passwordless, so anyone with access to your email can sign in as you — and to tell us promptly if you believe your account has been used without your permission.
An account is for one person. You are responsible for activity that takes place under it. You can delete your account from inside the application at any time; deleting it removes your account record and any encrypted backup, and does not cancel a store subscription.
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Your content
Everything you write in recall — your answers and working, your notes, your explanations, the problems and decks you create — is yours. We claim no ownership of it and we acquire no licence to use it, publish it, analyse it or train anything on it. It is written to your device and, by default, never leaves it.
If you enable backup, you give us the narrow permission we need to store and return the encrypted copy you upload — nothing more. That copy is encrypted on your device with a key we never receive, so we could not use its contents for any other purpose even if we wished to.
You are responsible for the content you create. Do not use recall to store or transmit anything unlawful, or anything you do not have the right to hold.
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recall Pro subscriptions
recall Pro unlocks the full study library and Pro features. It is sold as an auto-renewing subscription, currently offered on a monthly and a yearly plan.
Billing
- Purchases are made through, and billed by, the Apple App Store or Google Play — not by us. Your store account is charged on confirmation of purchase.
- The price and currency shown to you in the application come from the store for your region and include any taxes the store collects. That displayed price is the price that applies.
- A subscription renews automatically for the same period unless you cancel it at least 24 hours before the current period ends. Your store account is charged for the renewal within the 24 hours before the period ends.
Cancelling
- Cancel at any time in your Apple or Google account subscription settings, or through the subscription management screen inside recall. Cancellation takes effect at the end of the current paid period; you keep Pro access until then.
- Deleting the application does not cancel your subscription, and neither does deleting your recall account. Cancel it through the store.
Free trials and introductory offers
Where a free trial or introductory price is offered, any unused part of it is forfeited when you buy a subscription, and the trial converts to a paid subscription at the standard price unless you cancel before it ends. Eligibility for offers is determined by the store.
Refunds
Refunds for store purchases are handled by Apple and Google under their own policies, and we cannot issue, reverse or override a store charge. If you believe you were charged in error, request a refund through the store you bought from. Statutory rights of withdrawal or cancellation in your country are not affected by this paragraph.
Restoring and price changes
Use Restore Purchases in Settings to re-link an existing subscription after reinstalling or changing device. If we change the price of a subscription, the change applies to future renewals only, and the store will notify you and seek your consent where its rules require it.
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Backup and your recovery key
Backup is optional and end-to-end encrypted. Because your recovery key is generated on your device and never sent to us, we cannot recover your backup if you lose both your device and your key. You are responsible for keeping that key somewhere safe.
Backup is a convenience, not a guarantee. It does not cover every table in your local database, and it is not a substitute for your own copies of anything you cannot afford to lose. We are not liable for study data that cannot be restored.
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Acceptable use
While using recall, you agree not to:
- Copy, scrape, bulk-download, republish, resell or redistribute the study library or any part of it.
- Circumvent, disable or interfere with the entitlement checks, licensing or security of recall, or access paid content without a valid subscription.
- Reverse engineer, decompile or disassemble the application, except to the extent that applicable law expressly permits it despite this restriction.
- Access recall’s services by automated means, or place unreasonable load on them.
- Share, resell or sublicense your account or subscription, or use one account for multiple people.
- Use recall for anything unlawful, or in breach of your institution’s rules on academic honesty.
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The study library
The problems, solutions and explanations we publish are educational material. We work to keep them correct, but we do not warrant that every item is free of error, complete, or aligned with the syllabus of any particular course, instructor or examination board. Where content is drawn from or adapted from other sources, it is used under the licence or permission applying to it.
recall is a study aid. It is not academic, professional or examination advice, and using it does not guarantee any grade or outcome. You remain responsible for the work you submit and for complying with the academic integrity rules of your institution. If you spot an error in the library, tell us at support@numinouslab.com.
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Availability and changes
recall is designed to work offline, but the parts that depend on our servers — sign-in, content downloads, entitlement checks and backup — may be unavailable from time to time, for maintenance or for reasons beyond our control. We do not promise uninterrupted availability.
We may add, change, or remove features and content, and we may release updates that your device installs. Where we discontinue a significant paid feature during a period you have paid for, we will act reasonably and in line with your consumer rights.
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Suspension and termination
You may stop using recall at any time, delete your account from within the application, and cancel your subscription through your store.
We may suspend or terminate your access if you materially breach these Terms — in particular the acceptable use section — or where we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to put things right. On termination, your licence to use recall ends; the sections that by their nature should survive (ownership, disclaimers, liability, indemnity and governing law) continue to apply. Study data on your device remains yours and stays where it is until you delete it.
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Apple and Google
These Terms are between you and Numinous Lab only, not with Apple or Google. We, not Apple or Google, are responsible for recall and its content.
For recall obtained through the Apple App Store, you also agree that: Apple has no obligation to provide any maintenance or support for recall; in the event of any failure of recall to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, and to the maximum extent permitted by law Apple has no other warranty obligation whatsoever; Apple is not responsible for addressing any claim by you or a third party relating to recall, including product liability, regulatory compliance, and consumer protection claims; Apple is not responsible for the investigation, defence, settlement or discharge of any third-party intellectual property claim relating to recall; you comply with applicable third-party terms when using recall; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You also represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
Purchases made through Google Play are additionally subject to the Google Play Terms of Service.
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Disclaimers
Except for the warranties we cannot exclude by law, recall is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that recall will be uninterrupted, error-free, or that any defect will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you, and your mandatory consumer rights are unaffected.
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Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, for loss of profits, revenue, goodwill or opportunity, or for loss or corruption of data, arising out of or in connection with your use of recall — including any study data that cannot be restored.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms is limited to the greater of the amount you paid us for recall in the twelve months before the event giving rise to the claim, or USD 50.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under applicable law. Your mandatory consumer rights are unaffected.
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Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of recall, or your infringement of someone else’s rights. This does not apply where the claim arises from our own breach or negligence, and it does not apply to consumers to the extent your law prohibits it.
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Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of laws rules, and the courts of Nigeria have jurisdiction over any dispute arising from them.
If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings in your local courts where that law gives you that right. Before starting formal proceedings, please write to support@numinouslab.com — most issues are faster to resolve directly.
If any provision of these Terms is found unenforceable, the rest remains in force. Our not enforcing a provision is not a waiver of it. These Terms, together with the Privacy Policy, are the entire agreement between us about recall.
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Changes to these terms
We may update these Terms — for example when features change or the law does. We will update the effective date and version above, and where a change is material we will give notice in the application before it takes effect. Continuing to use recall after that means you accept the updated Terms. If you do not accept them, stop using recall and cancel any subscription through your store.
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Contact us
Numinous Lab publishes recall. Write to us at support@numinouslab.com with any question about these Terms, your subscription, or the study library.